FAQ

What is your Return & Refund Policy?

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. All returns must be postmarked within seven (7) days of the purchase date. All new returned items must be in new and unused condition, with all original tags and labels attached. To return an item, please email customer service at info@sbsignatureenterprises.com to obtain a Return Merchandise Authorization number. ** Sale items are FINAL SALE and cannot be returned. ** If you have any questions concerning our return policy, please contact us at: info@sbsignaturehostings.com
What is your shipping policy?

Domestic Shipping Rates Standard Shipping Rates - Expected Delivery Dates 4-7 business days Orders Under $30.00 $3.00 Shipping Orders $30.00-$59.99 $4.00 Shipping Orders $59.99 and up $5.00 Shipping Expedited Shipping Rates - Expected Delivery Dates 3-4 business days Orders Under $30.00 $8.00 Shipping Orders $30.00-$59.99 $9.00 Shipping Orders $59.99 and up $10.00 Shipping Orders over $85.00 will receive FREE shipping! International Shipping Rates Standard Shipping Rates - Expected Delivery Dates 4-7 business days Orders Under $30.00 $8.00 Shipping Orders $30.00-$59.99 $9.00 Shipping Orders $59.99 and up $10.00 Shipping Orders over $125.00 will receive FREE shipping! On delayed orders, we will inform you and provide a new delivery date. For more information regarding our shipping policy, please contact us at info@sbsignaturehostings.com.
Where do you ship to?

At SBS Designs, we ship worldwide to ensure that our customers from all corners of the globe have access to our high-quality products. Whether you're in North America, Europe, Asia, or anywhere else, we're committed to delivering your orders right to your doorstep. We work with reliable shipping partners to make sure your purchase arrives safely and in a timely manner, regardless of your location. If you have any specific shipping questions or concerns, feel free to reach out to our customer service team for assistance.
What is the best way to wash my product without ruining the design?

To ensure the longevity and quality of your products, we recommend following the care instructions provided with each item. For regular wash, we suggest using a gentle cycle and cold water to help preserve the integrity of the fabric and colors. For drying, tumble dry on low or consider hang drying to prevent any potential shrinkage or damage.